Does Alpine accept returns? – Yes
What is the return period? – 30 Days
Manufacturer’s Defects - The first step is to see if replacement parts will resolve
the issue. If so, replacement parts will be provided on a no-charge basis.
Depending on the issue, Alpine may elect to field destroy or donate.
Freight Damage - If damage is the result of the freight carrier, the retailer should
file a claim with their selected carrier. If a replacement part can resolve the issue,
that part(s) will be provided on a charge basis.
Wrong Item Shipped – If the customer receives the incorrect item, due to a
shipping error on Alpine’s part, Alpine will be responsible for the return freight.
The piece must be in its original carton.
Is there a handling fee for Returns? – Yes
Shipping and handling charges are non-refundable, unless the item is defective,
damaged, or incorrect. On a Buyer’s Remorse return, the item must be in its
original carton. Customer is responsible for the return freight. There is no
restocking fee, but credit will not be issued until the item is inspected and
deemed to be in saleable condition.
