Cancellations & Refunds: At Archic, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@archicfurniture.com or call us at 916-262-7257
Please note our business hours on the bottom of our website when you are contacting us.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-262-7257, the chat in the bottom right, or email support@archicfurniture.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Transactions fees will also be deduced from your refund. Depending on what you used: If you used financing, this is often the highest. This can range from 2.9% + $0.30 to 5.99% + $0.30 for the transaction.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Archic Furniture’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following
When you are making a purchase from Archic Furniture, you are acknowledging the following of the Exchange Agreement:
- I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Archic Furniture within 24 hours of the product being delivered.
- I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
- I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
- I understand that if my order has left the warehouse, that I am unable to receive a full refund.
- I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
- I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Archic Furniture.
- I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Archic Furniture (such as manufacturing and logistical constraints of our partner companies).
Damages
It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects. You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If you notify us of damage or defects within 5 business days of delivery:
- Email us at support@archicfurniture.com to report the damage. If you call us we will ask for you to send an email for documentation purposes.
- We will offer free replacement parts, a discount to keep the item as is, or allow a refund/replacement.
- We are an online only dealer and are unable to perform or coordinate repairs for damaged items.
- Your items cannot be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.
- If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer. You still cannot use your items during this time.
- Keep packaging, box, and items in case the item needs to be inspected by the freight carrier.
If you don't notify us of damage via email within 5 business days:
- We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.
- We can sell you replacement parts for repair.
Please note, some of our products may arrive with residue on them, which is a byproduct of the manufacturing process. Archic Furniture is not responsible for the costs associated with cleaning or removing manufacturing residue from delivered products.
There are NO EXCEPTIONS.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Returns
The Archic Furniture default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.
BOGO Promotions
In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have a varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@archicfurniture.com.
Chargebacks
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@archicfurniture.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.