Archicfurniture.com is owned and operated by TZ Enterprises. By using our site or by making a purchase from us, you agree to be bound by the below terms, conditions, and policies.
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Pricing Policy
Archic Furniture Guarantees the lowest online price on it's products.
If you find a lower price for any products on our store, we will beat it by $50 for products listed over $2000. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
- Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.
Archic Furniture strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match Guarantee policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Sales & Use Tax
Currently, items sold by Archic Furniture are subject to sales tax when they are shipped to the below states:
- Virginia
- Maryland
- Tennessee
- Louisiana
- Illinois
- Massachusetts
- Washington DC
- Mississippi
- Florida
- New Mexico
- California
- Michigan
We currently do not collect sales tax on items delivered to other states, however, this is subject to change at any time and without notice.
Shipping Policy
All orders over $199 qualify for free curbside shipping to the contiguous United States. Orders under $199 incur a flat $19.95 shipping fee.
We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight carrier.
We do not ship outside the United States. Some exceptions apply — if the website permits you to complete checkout with your shipping address, your order will be fulfilled. Select products are available for delivery to Canada.
Freight Shipping
Many items sold at Archic Furniture are too large or heavy to ship via standard postal carriers and will be delivered by a freight carrier. We reserve the right to select the freight carrier for your shipment.
Freight shipments are delivered curbside. The driver is not expected to bring items inside your home, to your backyard, or up any stairs. Please arrange for additional help if you are unable to move heavy or bulky items on your own.
Freight shipping is more complex than standard parcel delivery due to the size and weight of the items involved. Delays outside of our control are possible. We do not guarantee delivery times.
It is your responsibility to be available to accept your delivery and to answer all communications from the freight carrier, including phone calls. Failure to accept a scheduled delivery may result in storage fees or re-delivery charges that are the responsibility of the customer. Re-delivery attempts are charged at 50% of the original freight cost. No exceptions apply.
We strongly advise you not to schedule contractors until your order has been fully delivered and inspected. We are not responsible for any costs associated with project delays due to shipping.
Shipping Upgrade Options
Our standard free shipping is curbside delivery. The following upgrades are available at checkout:
- Threshold Delivery — Item is brought to your porch or into a sheltered/garage area.
- Threshold Delivery + Assembly — Item is brought to your porch or sheltered area, with technician assembly arranged. Packaging removal is not included.
- White Glove Delivery — Item is brought to your room of choice, minor assembly is completed, and all boxes and packaging are removed from your home.
Lead Times
Orders placed Monday through Friday are processed the same day. Orders placed Saturday or Sunday are processed the following business day (typically Monday).
In-stock orders typically ship within 2–3 business days after processing. Backordered products may require additional time. Lead times displayed on our website are estimates and are not guaranteed.
Order Confirmation
Once your order is placed, you will receive an order confirmation email confirming that your order has been received and your payment pre-authorized. We immediately contact our suppliers to verify stock availability. If your item is on backorder or unavailable, we will void the pre-authorization and notify you by email. If your item is available for immediate shipment, we will process payment and submit the order for fulfillment.
Order Shipment
In-stock orders will ship within 5 business days of your order date. Tracking information will be sent to the email address provided at checkout within 24 hours of your order leaving the warehouse. If you have not received tracking information within 6 business days, please contact us at support@archicfurniture.com.
While the majority of orders arrive within 5–15 business days of shipment, transit times are estimates and are not guaranteed. Transit time may vary based on your delivery address, your availability to receive the shipment, and carrier network conditions.
How to Inspect Your Delivery
Carefully inspect your shipment at the time of delivery before signing the delivery receipt. Follow these steps:
Count all boxes on the delivery and confirm the count matches the delivery receipt before signing.
Inspect all exterior packaging for visible damage while the driver is present.
If there is major visible damage (crushed boxes, punctures, significant exterior damage): mark "DAMAGED" on the delivery receipt and refuse the shipment. Contact us immediately at support@archicfurniture.com.
If there is minor visible damage (small tears to shrink wrap or boxes): accept the delivery, mark "DAMAGED" on the delivery receipt, and contact us right away.
Do not sign a clean receipt if damage or missing items are observed. Once a clean receipt is signed, your ability to file a freight claim may be forfeited.
After delivery, unpack and inspect all items. It is your responsibility to fully unpack and inspect your shipment in a timely manner.
Damaged Items
It is your responsibility to inspect all delivered products for damage or defects. You must notify us by email of any damage or defects within 5 business days of delivery. No exceptions apply.
Photos and videos of damage, the exterior box, and the SKU label must be submitted within 24 hours of delivery for freight damage claims to be valid. Any punctures or visible exterior damage must be reported within this window.
If you notify us within 5 business days:
Email support@archicfurniture.com with photos, the SKU, and a description of the damage. If you call us, we will direct you to follow up by email for documentation purposes.
We will offer free replacement parts, a discount to keep the item as-is, or a refund/full replacement.
Items cannot be used in any way while a damage resolution is pending.
If you choose to keep the item for a discount or accept replacement parts, you have 3 business days to accept or reject the offer. Items must remain unused during this period.
Please retain all original packaging, boxes, and items in the event the freight carrier requires an inspection.
If you do not notify us within 5 business days:
We will not offer refunds, replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside the filing window for freight and manufacturer claims.
Replacement parts may be available for purchase.
Please note: some products may arrive with residue as a byproduct of the manufacturing process. Archic Furniture is not responsible for costs associated with cleaning manufacturing residue.
Missing Items
Missing items listed on the delivery receipt must be reported within 5 business days of delivery by contacting support@archicfurniture.com.
Before signing the delivery receipt, mark any missing items as "MISSING" on the receipt and notify the driver of the short shipment.
In the event of missing items, please allow a few additional business days for the carrier to locate the shipment. If missing items cannot be located, we will ship a replacement at no cost to you.
We reserve the right to reject claims for missing items not reported within 5 business days of delivery.
Address Changes
If your order has already been processed or shipped and you need to change the delivery address, contact us immediately and we will do our best to accommodate the request. Please expect potential delays. Any additional charges from the freight carrier resulting from an address change are the responsibility of the customer. No exceptions apply.
Stolen Packages (FedEx or UPS)
Archic Furniture is not responsible for stolen packages. If your shipment is marked as delivered by the postal carrier, please file a claim directly with the carrier.
By using this site, you agree to these Terms of Use. If you do not agree, do not use the site.
Return Policy
Cancellations & Refunds: At Archic, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@archicfurniture.com or call us at 916-262-7257
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 916-262-7257, the chat in the bottom right, or email support@archicfurniture.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made to order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Transactions fees will also be deduced from your refund. Depending on what you used: If you used financing, this is often the highest. This can range from 2.9% + $0.30 to 5.99% + $0.30 for the transaction.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Privacy Policy
This Privacy Policy describes how archicfurniture.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
- Examples of Personal Information collected:
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose:
Minors
The Site is not intended for individuals under the age of 12. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@archicfurniture.com
Last updated: 2/1/2022
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: support@archicfurniture.com