Returns can include but are not limited to claims, defects, disliking of the product. All returns must be authorized by Zentique.
Restocking fees will be applied to the following below.
1. Exchange
2. Customer does not like
3. Order was placed incorrectly
Zentique must be notified of returns in order for the returns to be accepted. Customers have up to 30 days to return any products. Once the return has been approved, the product(s) must be returned within a 5-10 business day time frame or it will be denied. Products that are returned without a valid reason will be subjected to a 25% restocking fee as well. Please note that shipping charges are non-refundable.
We request that all customers keep all original packaging. Customer(s) are responsible for repackaging as well as the return shipping cost. This includes packing material, labor, receiving warehouse cost, and return shipping. Items must be returned in perfect condition in order for the return to be accepted.
If the return is received damaged, the item will not be refunded or credited. Should the end user decide to keep the damaged item, they must cover the cost to ship the item back to the end user or the item(s) will be field destroyed. If the shipment is received damaged, the claims
department will contact you with further instructions.
Once returned, Zentique will inspect the item(s) and issue credit/refund. No replacement will be shipped until all returns are back on Zentique’s docks. Zentique reserves the right to partially or wholly accept/deny any return(s). Customers that provide their own shipping must return the shipment with their carrier. Zentique is not responsible for the return or any costs associated.
