Solid and very well made. Our model shipped almost completely assembled (just the pull out tray/bottom platform needed to be assembled and folded mattress placed inside.) Originally opted for normal delivery service but after purchase was contacted by the seller and discussed a “white glove” deliver and assembly service that included waste disposal too. The price for that wasn’t much more than the assembly service so we went with the “white glove” offered by Archic. NOTE: The delivery offers would’ve left this rather heavy and large piece of furniture on a pallet outside our condo building where as the “white glove” brought it into our home, up and down 2 sets of stairs, unpack, placenta, assembly, and waste removable. ** It should also be noted that this is subcontracted out to a company that’s local for where you may live.** We are in the Chicago area and had an issue with our local delivery company. We contacted the seller who responded within 30 minutes of our email and voicemail concerns. They were very understanding, apologetic, and stepped in to assist in correcting the matter with the shipping company. When the item arrived we we VERY PLEASED with packing it came in and the solid construction! It’s heavy and does not feel or look like thin particle board. The mattress was also thick, not too firm or too soft, and offers really good support and comfort—it did have a slight odor that dissipated after letting it air out over a weekend.My in-laws were our first guests to use it during a five night stay. Their combined weight was about 400 lbs and they are in their early 60’s. They commented on how nicely made the bed was and that the mattress offered pleasing comfort and support. They did not experience back pain, stiffness, and slept through the night. They were impressed enough to recommend to my sister and brother-in-law!There is space enough in the front of the pullout portion to store 2 normal sized fluffy pillows. The credenza is a bit taller than a normal credenza but not obtrusively so. The counter space on top easily accommodated my 15” MacBook Pro, stand, a can light, 12.9” iPad Pro (lying flat), and a pair of Klipsch reference series 5.25” 100w powered speakers—all of which stayed connected and in place with the bed pulled out and half top lid open.We do have this placed on thicker and slightly shaggy carpet and originally this made it more difficult to easily pull the mattress tray out and put it back. You do have to go slow and use a bit of effort because of the carpet issue—not necessarily a design flaw. After following up with the vendor--who is VERY RESPONSIVE, POLITE AND HELPFUL--we learned our installers failed to use the built in risers to lift the Murphy Bed Credenza off the carpet so be mindful of this. Once we adjusted the risers it was smooth pulling. WE LOVE IT!!! Would recommend.