No returns will be accepted without obtaining a Nuevo Return Merchandise Authorization Number (RMA#) issued by Nuevo.
All items must be returned without damage. All items must be returned in their original packaging.
All returns must have the Nuevo Return Merchandise Authorization Number (RMA#) clearly marked on all packages.
A 20% restocking fee will apply to all returned merchandise in unopened cartons and in saleable condition.
Return freight for stock items must be prepaid by the customer and returned without damage in their original packaging. You bear the risk of loss during shipment. We, therefore, strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Subject to your compliance with Nuevo’s return policy and procedures, Nuevo will accept returns due to buyer’s remorse up to a maximum of thirty (30) days from when the order was shipped from Nuevo’s warehouse.
Nuevo will not accept returns for any reason on items that have been discontinued or purchased on sale on or any products designated on this website as non-returnable.