The product showed up at the scheduled time with no damage. Very well packaged.
Assembly is a two person job. I tried to get a head start on assembly by printing out a copy of the instructions online. I also watched the online video. The delivered bed also came with instructions. I guess all these instructions were useful, but unfortunately you certainly can not follow them step by step. The problem was that some assemble had already been done. A good thing but a bit confusing. To assemble the bed took my wife and I about two hours. The materials are of good quality and the holes all lined up. Not one extra part.
We will be using it as a spare bed in a guest room. It seems pretty comfortable and is pretty nice looking. We purchased a 2 inch foam topper go over the pads. Now I have to find a place for the foam topper.
In a previous house I built a Murphy bed for the same purpose. It was a labor of love and worked fine. However, this product servers the same purpose for a bit less dollars and a lot less work. We are happy with our purchase.